1. GENERAL INFORMATION
This document regulates the conditions governing the use of this page and the acquisition of the accommodation services offered on it. For the purposes of these Conditions, it is understood that the activity carried out on this page is exclusively: The provision of accommodation for occasional rental to the client. In addition to reading these Conditions, before contracting the services offered on this page, it is recommended that the User read the Legal Notice, the Internal Regulations and the Privacy and Data Protection Policy. By using this page and contracting the accommodation services offered on it, the User agrees to be bound by these Conditions and by all of the above; if he or she does not agree, he or she should not use this page. For any questions that the User may have in relation to the Conditions, he or she may contact the owner using the owner's contact details.
2. THE USER
The User of this page assumes responsibility for correct use. This responsibility will extend to: Using this page only to make enquiries and contract the services offered on it. Not making any false or fraudulent purchases. If it could be considered that a purchase of this nature has been made, it will be cancelled and the relevant authorities will be informed. Providing true and lawful contact details, for example, email address, postal address and other data. The User declares to be over 18 years of age and to have the legal capacity to enter into contracts.
3. RESERVATION AND PURCHASE PROCESS
Users may reserve or purchase the service offered on this page by the established means and methods. To do so, they must follow the online reservation and contracting procedure. Likewise, the User must fill out and check the information requested at each step, although, during the reservation or purchase process, before making the payment, the purchase details can be modified. The User will then receive an email confirming that their reservation and confirmation have been received, which will inform them of the total price of the service, the advance payments made and any applicable penalties. At the time of making the reservation, an amount equivalent to 25% of the total price of the service will be charged to the User's credit card. The User acknowledges that they are aware, at the time of booking, of the conditions of sale that concern the service in question and that are shown on the page and acknowledges that making the reservation materializes the full and complete acceptance of the applicable conditions of sale. Communications, purchase orders and payments that occur during transactions made on the page may be archived and kept, in order to constitute a means of proof of the transactions, in all cases, respecting reasonable security conditions and the laws and regulations in force that are applicable in this regard and in accordance with the provisions of our Privacy Policy.
4. AVAILABILITY
All reservations received through this page are subject to availability and to the fact that no circumstance or cause of force majeure affects the provision of the services. If difficulties arise in the provision of the service, the owner undertakes to contact the User and refund any amount that may have been paid as an amount.
5. PRICES AND PAYMENT
The prices displayed on this page are final, in Euros (€) and include taxes, unless, due to legal requirements, especially in relation to VAT, a different matter is indicated and applied. We undertake not to add additional costs to the price of a service automatically, but only those that the User has freely selected and chosen. Prices may change at any time, but possible changes will not affect services for which the User has already received an order confirmation. The accepted method of payment is credit card. Credit cards will be subject to verification and authorization by the bank that issued them. If the bank does not authorize payment, the holder will not be responsible and will not be able to enter into any contract with the User.
6. DELIVERY OF KEYS
The physical delivery of the keys will take place in the apartment. Except in cases where there are unforeseen or extraordinary circumstances, the reservation consisting of the selection of the date of occupation will be indicated as established on this page. If the User is not going to be at the delivery location at the agreed time slot, he/she must contact the owner of the apartment by any of the means specified in the reservation confirmation to arrange another time slot. For the purposes of these Conditions, delivery or correct service shall be deemed to have taken place at the time when the User acquires physical possession of the key, which shall be confirmed by the signature of the traveller's note at the agreed delivery address.
7. CORRECTION OF ERRORS
The User is hereby informed that, if he or she detects that an error has occurred when entering the data required to process his or her booking request on the website, he or she may modify the data by contacting the owner of the apartment. Likewise, the User is referred to consult the Privacy Policy for further information on how to exercise his or her right to rectification.
8. RETURNS
Users will not be entitled to the right of withdrawal when the provision of the service has been fully executed, or when it has begun, with the express consent of the consumer and user and with the acknowledgement on their part that they are aware that, once the contract has been fully executed, they will have lost their right of withdrawal. In the event of cancellation of the reservation by the user, the owner of the property will return the total amount of the advance payment made if the cancellation is made within 3 days (72 hours) of the scheduled date of occupation. If the reservation is cancelled by the user less than 3 days (72 hours) before the scheduled date of occupation, the owner of the property will retain the total amount of the advance payment. On the contrary, when the cancellation is made by the owner of the property, they must return the advance payment made by the user.
9. DISCLAIMER
Unless otherwise provided by law, the owner of the apartment will not accept any liability for the following losses, regardless of their origin: Any losses that were not attributable to any breach on its part. Unnecessary losses or expenses incurred. Nor will it be liable for damages arising from a malfunction of third-party platforms that link to this page. Nor will it be liable for any failure or delay in the fulfillment of any of the obligations assumed, when this is due to events that are beyond reasonable control or due to force majeure.
10. COMMUNICATIONS AND NOTIFICATIONS
By using this page, the User accepts that communications are electronic. For contractual purposes, the User agrees to use this electronic means of communication and acknowledges that all contracts, notifications, information and other communications the owner sends electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognized by law to the User. The User may send notifications and communicate with the owner through the contact details provided.
11. WAIVER
No waiver by the owner of the apartment of a specific right or legal action or the failure to require strict compliance by the User of any of his obligations shall constitute a waiver of other rights or actions derived from a contract or the Conditions, nor shall it exonerate the User from compliance with his obligations. No waiver of any of these Conditions or of the rights or actions derived from a contract shall take effect unless it is expressly established that it is a waiver and is formalized and communicated to the User in writing.
12. NULLITY
If any of these Conditions were declared null and void by a final resolution, the rest of the clauses will remain in force, without being affected by said declaration of nullity.
13. AGREEMENT
These Conditions and any document expressly referred to herein constitute the entire agreement between the User and the owner in relation to the provision of the service offered on this page and replace any other previous agreement, agreement or promise agreed verbally or in writing by the same parties. The User and the owner acknowledge that they have agreed to enter into a contract without having relied on any statement or promise made by the other party, except for that which is expressly mentioned in these Conditions.
14. DATA PROTECTION
The information or personal data that the User provides to the owner in the course of a transaction on this page will be treated in accordance with the provisions of the Privacy Statement. By using this page, the User consents to the processing of said information and data and declares that all the information or data provided is true.
15. APPLICABLE LEGISLATION AND JURISDICTION
The use of this page and the contracts formalized through it will be governed by Spanish law. Any controversy, problem or disagreement that arises between the holderand the User, will be subject to the jurisdiction of the courts and tribunals of Granada.
16. COMPLAINTS AND CLAIMS
The User can send the owner their complaints, claims or any comments they wish to make through the contact details provided. In addition, in compliance with current legislation, the owner has official complaint forms, in paper format, available to consumers and users who may also choose to submit their claims electronically through the Consumo Responde page of the Junta de Andalucía.
